Home / Frequently Asked Questions

Below are some of the frequently asked questions about ordering invitations and designs from our site. If you have additional questions that aren't covered, please feel free to contact us using the contact link or email hello@prettyinviting.com


How long will it take to get my order?

All orders are proofed within 1-3 Business Days depending on current order volume and are proofed in the order received. After approval of proofed designs, please allow 1 business day for final files. Printed orders will be shipped 3-5 business days from approval. All production times are business days only, excluding US Holidays.

We handle the cutomization for you! Leave all details in your order or in the notes to seller box at checkout and we will design a proof and email it to you for review before finalizing your order!

Of course not! We are always happy to professionally print and ship directly to you. You may order printing any time here: PROFESSIONAL PRINTING SERVICE or contact us directly for a custom order

Of course! If you need a design that isn't available in the shop, we can set up a custom order for you.
Bespoke orders start at $35 for design.

In short, most of the products designed and printed here are either custom digital downloads and custom printed materials, and as such these sales are final after an extensive proofing and approval process. However, there may be some exceptions, please see our return policy page for full details:

So sorry to hear your event was cancelled! Unfortunately, the work we created for you was customized and can't be returned or sold again, so all sales are final. If we already began working on your order, we but haven't finalized we can discuss a store credit to apply to your rescheduled event. However if we have already delivered final files or printed your order we cannot cancel or refund, but please let us know if you plan to order from us again in the future and we can get a coupon code to you for a discount on future orders!

We do not sell blank invitation designs. We work hard to create beautiful custom work and only sell our designs completed. We also do not sell source files.

The glitter in our designs is a high quality simulation suitable for printing, but is not actual glitter. It looks great though (and is way less messy for your guests!!)
Currently designs with gold foil are also a faux look suitable for printing, but real gold foiling options are coming soon!